PRIVACY AND COOKIE STORE POLICY: WWW.STARFISHPRO.EU

  1. The scope of the Privacy Policy and cookies
    The data administrator is: STARFISHPRO Anna Skawińska NIP:7251733956 REGON:541344947 referred to as: “administrator”
    I am committed to doing the right thing when it comes to collecting, using and protecting personal data. We want you to be sure that your data is safe with us and to fully understand how we use it to offer you better and more personalized services. That is why this Privacy and Cookies Policy (hereinafter “Policy”) has been developed, which:
    –   defines the types of personal data we collect;
    –   explains how and why we collect and use your personal data;
    –   explains when and why we will share your personal data with other organizations;
    –   explains the rights and choices you have when it comes to your personal data.
    Due to the range of products and services we offer, we want you to be clear about what this Policy covers. This Policy applies to you if you use our products and services (referred to in this Policy as “our Services”). Using our Services means:
    –   Creating an account on our Website and using our Services offered as part of its functionality;
    –   Purchase from us by phone, online or otherwise using any website (hereinafter “our Services”) or mobile applications (“our mobile applications”) in which these policies are posted;
    –   This Policy also applies if you contact us or we contact you about our Services;
    Our websites or mobile applications may contain links to other websites operated by other entities that have their own rules and privacy policies that explain how they use your personal data. In such situations, please read these terms and privacy policies carefully before providing any personal information on such a website, as we are not responsible for any third party websites.
  2. Personal data we collect
    This section provides information about the personal information we may collect from you when you use our Services and other personal information we may receive from other sources.

By registering for our Services, you can provide us with:

  • Your personal data, including postal address, e-mail address, telephone number and date of birth;
  • Account login details such as the username and password you have chosen;

By purchasing from us online, browsing our websites or using our mobile applications, we may collect:

  • Online shopping information (for example, what you bought, when and where you bought, and how you paid for it);
  • Information on how to view our Websites and mobile applications and information about clicking one of our advertisements (including on websites of other organizations);
  • Information about any devices used to access our Services (including make, model and operating system, IP address, browser type and identifiers of mobile devices);

If you use coupons or vouchers, we may collect:

  • Information on how and when you use coupons or vouchers;

When contacting us, or when we contact you:

  • The personal information you provide about yourself each time you contact us about our Services (for example, your name, username, contact details, login), including by phone, email or post; or when you chat with us via social media;

3.  Other sources of personal data
We may also use personal data from other sources, such as: specialized companies that provide information, our business partners and public registers. This type of personal data helps us, among others:
review and improve the accuracy of the data we have.

4.  How and why used personal information
Below, we explain in detail how and why we use personal data:

We use personal data to:

  • Ensuring the availability of our services:
  • Managing and improving our day-to-day business operations
  • Personalizing services to your expectations
  • Contact and interaction with you

This means that the processing of your personal data allows us to:

  • Managing the account you have created on our Website.
  • Processing your orders and returns.
  • Managing and improving our Services and mobile applications.
  • Developing and improving our range of products, services, know-how and the way we communicate with you.
  • Detect fraud and other crimes and prevent them.
  • Analyzing your browsing habits on our Websites and shopping habits in order to be able to better understand you as our user and customer and provide you with personalized offers and services.
  • Contacting you about our Services, for example by phone, email or post, or by responding to social media posts that you have directed to us.

Why do we process your data in this way?

  • We need to process your personal data so that we can: manage your user account; provide you with the goods and services you want to buy; assist with orders and returns you may request.
  • We use cookies and similar technologies on our websites and in mobile applications to improve the quality of customer service.
    Some cookies are necessary, so you should not turn them off to be able to use all the functions of our websites and mobile applications. You can disable other cookies, but it may affect your impressions of using our websites. More information about cookies and how to disable them can be found in the Cookies and similar technologies section.
  • We rely on the use of personal data to improve our IT systems (including security) as well as our product range and services. This enables us to serve you better as a customer.
  • It is important that we monitor our Services to detect and prevent fraud, other crime and the misuse of services. This will help us make sure that you can safely use our Services.
  • Viewing your behavior and purchases allows us to personalize our offers and services. This will help us meet your needs as a customer.
  • We want to serve you best as a customer, so we use personal data to provide clarification or assistance in response to your communications.

Legal basis:

Necessity to perform the contract
When we process:
–   data on purchases and transactions;
–   contact details;
–   user profile information;
–   delivery / collection data.
Without this information, we will not be able to provide you with our products or services.
It is a legally justified purpose.
Data processed after completing the order for after-sales service.

5. Our legally justified purposes in using your personal data
Where we have mentioned above that the use of personal data is based on our “legitimate purpose”, these are:
–   handling the needs of our clients, including the delivery of our products and services;
–   promoting and marketing our products and services;
–   account service (for example, an online shopping account), managing complaints and resolving any disputes;
–   understanding our customers, including their patterns, behavior, as well as their tastes and preferences;
–   protection and support of our business, associates, clients and co-owners;
–   testing and developing new products and services, as well as improving existing ones;
–   legal / regulatory requirements.

6. How and why we share personal data with business partners and service providers
In this section, we explain how and why we share personal data with business partners and service providers. When we share personal information with these companies, we require them to maintain security and must not use your personal information for their own marketing purposes.

Sales partners – We work with many business partners who sell products through our services.
In such situations, we only share personal data that enables our business partners to provide services. For example, when you shop through our Website, we may share your name and contact details with our trading partner so that they can deliver the selected products.

Service providers – We work with carefully selected service providers who perform certain functions on our behalf. These include, for example, companies that help us provide: customer services, technology services, data storage and merging, payment processing and order delivery. We only share personal information that enables our suppliers to provide these services.

7. How and why we share personal data with other entities
We may share personal information with other organizations in the following circumstances:
–   when the law or a public authority says that we need to provide personal data;
–   when we need to share personal data in order to establish, exercise or defend our legal rights (including the transfer of personal data to others for the purposes of fraud prevention and reducing credit risk);
–   to the organization we sell or transfer (or enter into negotiations to sell or transfer) any of our rights or obligations under any contract we may have with you. If the transfer or sale is successful, the entity that receives your personal information may use your personal information in the same way as we do;
–   to any legal successors related to our business.

8. How we protect your personal data
We know how important it is to properly secure and manage personal data. This section presents some of the measures we have introduced. To ensure the security of your data, we use computer security, such as:
–   restricting access only for employees who need it to perform their job duties;
–   we enforce physical, electronic and procedural safeguards related to the collection, storage and disclosure of personal data;
–   physical access controls to our buildings and files;
–   firewalls and data encryption during transmission using the Secure Sockets Layer (SSL) protocol.
However, despite taking appropriate technical and organizational measures to protect personal data, we cannot guarantee the security of any personal data transmitted to us via the Internet.
The personal data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). They may also be processed by companies operating outside the EEA that work for us or for one of our service providers. If we do so, we ensure that your privacy rights are respected in accordance with this Policy. The most common way we do this is to enter a specific type of contract (more information on this topic can be found here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside -eu_en) or via an approved program.

9. How long do we process personal data
We will not store your personal data longer than we need it, which depends on several factors:
a) (First of all) the reason why we collected them;
b) How long ago were they collected;
c) Is there a legal / regulatory basis for us to keep;
d) Do we need them to protect your or our interests.

10. How we use cookies
Cookies (so-called “cookies”) are IT data – in particular text files – are placed by our Website during each visit to the User’s end device, which allows our websites to remember the User’s computer or device and serves several purposes. The entity that places cookies on the Website User’s end device and obtains access to them is the Foundation. The Website server automatically records information sent by the User’s browser when displaying the website. The server logs may contain information such as network request, IP address, browser type and language, date and time of the request. This information allows us to improve the quality of our Services by identifying and storing User preferences and tracking trends, such as the ways in which our Websites are searched.
The following types of cookies are used on our websites:

–   Ensuring performance:

  • kompatybilność (np. identyfikacja typu przeglądarki);
  • optymalizację (np. pomiar czasu ładowania zawartości Serwisu);

Session -> cookies are deleted when the browser is closed

–   Increasing security

  • checking if the user’s device is logged in securely throughout the duration of his visit to the Website;

Session -> cookies are deleted when the browser is closed

–   Remembering your preferences

  • improving the operation of the Website, e.g. through personalized content, greeting or remembering the selected language;

Session -> cookies are deleted when the browser is closed

–   Analysis of the manner of using the Website

  • collecting statistics on, among others the total number of visits to page views and references to the Website;

Permanent -> deleted after a longer lack of visiting the Website

–   Feedback from Website Users

  • not displaying one-time notifications after the User has moved to the next subpage of the Website;
  • not displaying periodic notifications for a defined period;

Session -> cookies are deleted when the browser is closed and Permanent -> deleted after a longer lack of visiting the Website

–   Plugins / Widgets

  • sharing the content of the Website on social platforms;
  • recording user interactions on the Website (e.g. using a share counter);

Permanent -> deleted after a longer lack of visiting the Website

Cookies placed on the Website User’s end device may also be used by third parties to offer users additional functionalities. The use of the above tools or widgets may result in the collection of cookies on users’ devices in order to facilitate the use of these websites and to ensure that user interaction is displayed correctly on our websites.

11. Your choice regarding cookies
Although most web browsers automatically allow cookies to be placed on the computer, the User may refuse to receive cookies, thus remaining anonymous. In this case, it should be remembered that by not agreeing to the placement of cookies, the user will not be able to fully use all the functions of the Website. In order to configure the options of your device in terms of consent to the saving of cookies and to determine the scope of saved cookies, the User may change the settings of the web browser used (in most cases, such an option can be found in the Tools or the browser preferences menu).
Please be advised that if the User fails to change the cookie settings, they will be stored on the User’s end device. In this case, our websites may store information on the User’s end device and access this information.
Information on managing cookies in individual browsers can be found on the pages dedicated to individual browsers:

Additional information on managing cookies can be found on websites such as http://allaboutcookies.org

12. The right to access data
You have the right to access your personal data that we store.
13. Other rights of persons whose data is processed
In relation to your personal data, you also have:

13.1. The right to correct data
If you believe we have inaccurate or missing information about you, please let us know and we will correct it.

13.2. Right to object
General objection – we will consider your objection to our use of your personal data. If your rights outweigh our interests in using your personal data, then at your request we will either restrict processing (see section 13.3 below) or delete it (see section 13.4 below).

13.3. The right to limit data processing
There are several situations in which you can restrict the use of your personal data, including (but not limited to):
you have made a general objection (listed in section 13.2 above);
you contest the accuracy of the personal data we hold;
we have used your personal data unlawfully but you do not want us to delete it.

13.4. The right to delete data
There are several situations in which you can ask us to delete your personal data, including (but not limited to):
we no longer need to store your personal data;
you have successfully filed a general objection (listed in section 13.2 above);
you have withdrawn your consent to our use of your personal data (and we have no other reason to use it);
we have unlawfully processed your personal data.

13.5. The right to data portability
If you wish to receive a copy of the personal data we hold about you, please contact us via the following address: hello@starfishpro.eu.

13.6. The right to lodge a complaint with a supervisory authority
We would like to be able to resolve any of your requests and comments, however you also have the right to lodge a complaint directly with the local supervisory authority if you believe that we are processing your personal data unlawfully.

13.7. More information on your data protection rights

The website of the President of the Personal Data Protection Office (PUODO) on data protection contains more detailed information on the above-mentioned rights to the protection of personal data. If you would like to discuss these rights with us in more detail, please use the section below on “how to contact us”.

14. How to contact us
If you have questions about how to collect, store and use personal data, contact the administrator:
Phone: +48 605 567 446
E-mail: hello@starfishpro.eu
Post office: Al.Wilanowska 71/11 02-765 Warsaw

The policy was last updated on 25/04/2025

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